Frequently Asked Questions
during the COVID-19 pandemic
Are you open?
Due to state safety guidelines, patrons are not allowed in the building at this time, but we are open Curbside Pickup Service. Click here to learn more.
If I can't come in to browse, how will I know what to request?
Click here to check out our Virtual Bookshelf and the latest titles available at the library right now. We can also choose items for you based on your preference. Click here to set up Reader's Advisory service.
Where can I return items?
Please use the external book drop on the side of the building. Do not try to hand over library materials to staff during Curbside Pickup.
I borrowed a Board Game but it doesn't fit in the drop box. How can I return it?
To return Board Games, stop by the library during regular business hours, call 508-394-8954 to let the librarian know you're here, then leave the board games outside the front door.
I returned some items in the book drop a few days ago, but they're still listed in my account. Why?
Please note that items are being quarantined before getting checked in, which means that even though you've returned them, they will remain in your account for a few more days. We are doing this as a precaution and to help stop the spread of COVID-19. You will not accrue any late fees during this time.
I need access to the internet. Is the Library’s Wi-Fi still on?
Yes. Our wireless network is available from the Library parking lot. The network name is “sdfpl-2.4” for android devices and “sdfpl-5” for Apple devices. No password is required.
I have a PIN for my library card but I can’t remember it. Can I reset it?
Yes. Please visit https://library.clamsnet.org/patroninfo and scroll down and look for a blue question mark and click on: Did you forget your PIN/password? Follow the prompts to reset your PIN.
What about ComCat items?
ComCat is not able to accept requests until further notice. If you currently have a ComCat item checked out, you may return it in the book drop or hold it until we reopen. You will not accrue fines for ComCat items while we are closed.
I don’t have a CLAMS card but would like to use some of your online resources. Is it possible to sign up for a card while you are closed?
Yes. Click here to apply for a temporary library card online. You can convert this to a full library card when we reopen.
Is library staff available if I have a question?
Yes. Please email your questions to vhernandez@clamsnet.org or leave a message at 508-394-8954. We will get back to you as soon as possible.
Due to state safety guidelines, patrons are not allowed in the building at this time, but we are open Curbside Pickup Service. Click here to learn more.
If I can't come in to browse, how will I know what to request?
Click here to check out our Virtual Bookshelf and the latest titles available at the library right now. We can also choose items for you based on your preference. Click here to set up Reader's Advisory service.
Where can I return items?
Please use the external book drop on the side of the building. Do not try to hand over library materials to staff during Curbside Pickup.
I borrowed a Board Game but it doesn't fit in the drop box. How can I return it?
To return Board Games, stop by the library during regular business hours, call 508-394-8954 to let the librarian know you're here, then leave the board games outside the front door.
I returned some items in the book drop a few days ago, but they're still listed in my account. Why?
Please note that items are being quarantined before getting checked in, which means that even though you've returned them, they will remain in your account for a few more days. We are doing this as a precaution and to help stop the spread of COVID-19. You will not accrue any late fees during this time.
I need access to the internet. Is the Library’s Wi-Fi still on?
Yes. Our wireless network is available from the Library parking lot. The network name is “sdfpl-2.4” for android devices and “sdfpl-5” for Apple devices. No password is required.
I have a PIN for my library card but I can’t remember it. Can I reset it?
Yes. Please visit https://library.clamsnet.org/patroninfo and scroll down and look for a blue question mark and click on: Did you forget your PIN/password? Follow the prompts to reset your PIN.
What about ComCat items?
ComCat is not able to accept requests until further notice. If you currently have a ComCat item checked out, you may return it in the book drop or hold it until we reopen. You will not accrue fines for ComCat items while we are closed.
I don’t have a CLAMS card but would like to use some of your online resources. Is it possible to sign up for a card while you are closed?
Yes. Click here to apply for a temporary library card online. You can convert this to a full library card when we reopen.
Is library staff available if I have a question?
Yes. Please email your questions to vhernandez@clamsnet.org or leave a message at 508-394-8954. We will get back to you as soon as possible.