Frequently Asked Questions
during the COVID-19 pandemic
When are you resuming in-person services?
On Tuesday, May 26th, 2020 we will resume in-person services with Curbside Pickup Service. Click here to learn more.
Will I be able to go into the library when you resume services?
Unfortunately, due to state safety guidelines, patrons will not be allowed to come inside the building for the time being.
Where can I return items?
Please use the external book drop on the side of the building. Do not try to hand over library materials to staff during Curbside Pickup.
I need access to the internet. Is the Library’s Wi-Fi still on?
Yes. Our wireless network is available from the Library parking lot. The network name is “sdfpl-2.4” for android devices and “sdfpl-5” for Apple devices. No password is required.
I have a PIN for my library card but I can’t remember it. Can I reset it?
Yes. Please visit https://library.clamsnet.org/patroninfo and scroll down and look for a blue question mark and click on: Did you forget your PIN/password? Follow the prompts to reset your PIN.
Will I accrue overdue fines on my checked out items while the Library is closed?
No. All checked out materials have been renewed and there will be no overdue fines while we are closed. Our drop box is still available and being emptied once a week, but we would prefer you do not return your books, DVDs, or other materials to the Library until we reopen.
What will happen to my holds while the library is closed?
Holds have been frozen and current items on our hold shelf will remain until we resume in-person services.
What about ComCat?
ComCat is not able to accept requests until further notice. If you currently have a ComCat item checked out, you may return it in the book drop or hold it until we reopen. You will not accrue fines for ComCat items while we are closed.
I don’t have a CLAMS card but would like to use some of your online resources. Is it possible to sign up for a card while you are closed?
Yes. Click here to apply for a temporary library card online. You can convert this to a full library card when we reopen.
Is library staff available if I have a question?
Yes. Please email your questions to vhernandez@clamsnet.org or leave a message at 508-394-8954. We will get back to you as soon as possible.
On Tuesday, May 26th, 2020 we will resume in-person services with Curbside Pickup Service. Click here to learn more.
Will I be able to go into the library when you resume services?
Unfortunately, due to state safety guidelines, patrons will not be allowed to come inside the building for the time being.
Where can I return items?
Please use the external book drop on the side of the building. Do not try to hand over library materials to staff during Curbside Pickup.
I need access to the internet. Is the Library’s Wi-Fi still on?
Yes. Our wireless network is available from the Library parking lot. The network name is “sdfpl-2.4” for android devices and “sdfpl-5” for Apple devices. No password is required.
I have a PIN for my library card but I can’t remember it. Can I reset it?
Yes. Please visit https://library.clamsnet.org/patroninfo and scroll down and look for a blue question mark and click on: Did you forget your PIN/password? Follow the prompts to reset your PIN.
Will I accrue overdue fines on my checked out items while the Library is closed?
No. All checked out materials have been renewed and there will be no overdue fines while we are closed. Our drop box is still available and being emptied once a week, but we would prefer you do not return your books, DVDs, or other materials to the Library until we reopen.
What will happen to my holds while the library is closed?
Holds have been frozen and current items on our hold shelf will remain until we resume in-person services.
What about ComCat?
ComCat is not able to accept requests until further notice. If you currently have a ComCat item checked out, you may return it in the book drop or hold it until we reopen. You will not accrue fines for ComCat items while we are closed.
I don’t have a CLAMS card but would like to use some of your online resources. Is it possible to sign up for a card while you are closed?
Yes. Click here to apply for a temporary library card online. You can convert this to a full library card when we reopen.
Is library staff available if I have a question?
Yes. Please email your questions to vhernandez@clamsnet.org or leave a message at 508-394-8954. We will get back to you as soon as possible.