Frequently Asked Questions
during the COVID-19 pandemic
I see other libraries are open. Are you open?
Due to the size of our building, we do not meet state safety guidelines to prevent the spread of COVID-19, and thus, patrons are not allowed in the building at this time. However, you can still get items through Curbside Pickup Service. Click here to learn more.
If I can't come in to browse, how will I know what to request?
Click here to check out our the latest titles to join our collection.
Where can I return items?
Please use the external book drop on the side of the building. Do not try to hand over library materials to staff during Curbside Pickup.
I borrowed a Board Game but it doesn't fit in the drop box. How can I return it?
To return Board Games, stop by the library during regular business hours, call 508-394-8954 to let the librarian know you're here, then leave the board games outside the front door.
I returned some items in the book drop a few days ago, but they're still listed in my account. Why?
Items are being quarantined before getting checked in, which means that even though you've returned them, they will remain in your account for a few more days. We are doing this as a precaution and to help stop the spread of COVID-19. You will not accrue any late fees during this time.
I need access to the internet. Is the Library’s Wi-Fi still on?
Yes. Our wireless network is available from the Library parking lot. The network name is “sdfpl-2.4” for android devices and “sdfpl-5” for Apple devices. No password is required. A WI-FI Hotspot is available to borrow for free, on-the-go internet access to use with your own personal devices. Click here for more information.
I have a PIN for my library card but I can’t remember it. Can I reset it?
Yes. Please visit https://library.clamsnet.org/patroninfo and scroll down and look for a blue question mark and click on: Did you forget your PIN/password? Follow the prompts to reset your PIN.
What are you doing to keep people safe during the pandemic?
The health and well being of our patrons and staff is our highest priority, so we are taking the following measures:
I don’t have a CLAMS card but would like to use some of your online resources. Is it possible to sign up for a card while you are closed?
Yes. Click here to apply for a temporary library card online. You can convert this to a full library card when we reopen.
Is library staff available if I have a question?
Yes. Please email your questions to vhernandez@clamsnet.org or leave a message at 508-394-8954. We will get back to you as soon as possible.
Due to the size of our building, we do not meet state safety guidelines to prevent the spread of COVID-19, and thus, patrons are not allowed in the building at this time. However, you can still get items through Curbside Pickup Service. Click here to learn more.
If I can't come in to browse, how will I know what to request?
Click here to check out our the latest titles to join our collection.
Where can I return items?
Please use the external book drop on the side of the building. Do not try to hand over library materials to staff during Curbside Pickup.
I borrowed a Board Game but it doesn't fit in the drop box. How can I return it?
To return Board Games, stop by the library during regular business hours, call 508-394-8954 to let the librarian know you're here, then leave the board games outside the front door.
I returned some items in the book drop a few days ago, but they're still listed in my account. Why?
Items are being quarantined before getting checked in, which means that even though you've returned them, they will remain in your account for a few more days. We are doing this as a precaution and to help stop the spread of COVID-19. You will not accrue any late fees during this time.
I need access to the internet. Is the Library’s Wi-Fi still on?
Yes. Our wireless network is available from the Library parking lot. The network name is “sdfpl-2.4” for android devices and “sdfpl-5” for Apple devices. No password is required. A WI-FI Hotspot is available to borrow for free, on-the-go internet access to use with your own personal devices. Click here for more information.
I have a PIN for my library card but I can’t remember it. Can I reset it?
Yes. Please visit https://library.clamsnet.org/patroninfo and scroll down and look for a blue question mark and click on: Did you forget your PIN/password? Follow the prompts to reset your PIN.
What are you doing to keep people safe during the pandemic?
The health and well being of our patrons and staff is our highest priority, so we are taking the following measures:
- All staff is wearing masks, gloves and washing wands frequently.
- High touch areas are being disinfected often.
- All library items are being quarantined for a period of at least 72 hours before going back to circulation.
- No patrons or volunteers are being allowed in the building at this time.
I don’t have a CLAMS card but would like to use some of your online resources. Is it possible to sign up for a card while you are closed?
Yes. Click here to apply for a temporary library card online. You can convert this to a full library card when we reopen.
Is library staff available if I have a question?
Yes. Please email your questions to vhernandez@clamsnet.org or leave a message at 508-394-8954. We will get back to you as soon as possible.